Activate Google My Business Chat

To activate Google My Business chat, click Settings on the left menu and then click Integrations in the new Settings menu that appears.

Here, you’ll connect the same Google account that has access to the Google My Business account.

Navigating Google My Business Integrations

Once you've connected a Google account, it'll ask you to choose the Google My Business page from the dropdown that you want to connect, and then click “Connect”.

After the Google My Business account has been selected, you'll see that messages have been enabled. Please note that it can take up to 24 hours for messaging to be activated.

Triggers

With Google My Business or Google My Business chat integrated, you'll want to build some triggers to notify yourself, or your clients, when new chats come in.

Let’s click “Go Back” at the top left.

Then click “Automation” on the left menu and click “Triggers” on the top menu.

On the left column, you'll define the trigger by selecting Customer Replied from the dropdown.

And add a Reply Channel filter with GMB Messaging selected in the next field to the right.

In the right column, you can click “Add Action” and define what you’d like to happen when the trigger fires.

Once Google My Business chat has been activated, you'll be able to go back to your Integrations page and click “Change Settings” under the Google My Business section.

Here, you'll be able to update the settings of what the actual chat will look like when somebody initiates a GMB chat. 

Please note that Google doesn't currently permit changing the image, but as soon as they allow it, you'll be able to edit that here as well.