How to Reschedule / Cancel Appointments (Update Appointment Status)

You can update the Appointment Status by clicking on the "Status" Dropdown. 

Below is the list of appointment actions, the contact will be marked under any of these actions if;

Confirmed:

This status indicates that the contact has confirmed the booking for the appointment.

Reschedule:

This status is used when the contact requests to reschedule the appointment. You can document their reasons for rescheduling in the 'Appointment Description' field.

Invalid:

This status is applied when you want to mark the contact as invalid. It is typically used when the provided contact information is incorrect, and there is no way to rectify it. Please note that marking a contact as 'Invalid' is a permanent action and cannot be undone, so ensure you want to proceed with this action.

Canceled:

This status is assigned when the contact requests the cancellation of the appointment.

Showed:

This status is assigned when the contact arrives for the scheduled appointment.

No-Show:

This status is used when the contact fails to appear for the scheduled appointment.

Delete:

This option allows you to permanently remove an appointment from the system. Please exercise caution when using this action, as it cannot be undone.

Reschedule Menu

If you chose to reschedule an appointment, it'll show you a menu where you can enter the new appointment time.